JIMENEZ MENDOZA MARINA
1.1 Conflict and Problem
It is a conflict, because it is a manifestation of opposing interests in the form of a dispute, situation in the various people were involved and affected by the lack of staff in the restaurant and untrained personnel for the various areas.
1.2 Typology of the Conflict
Based on what happened in the conflict, its typology will be classified in an INFORMATION AND MULTILATERAL conflict, as there is no communication between the staff with the captain of waiters and this in turn with the management as well.
1.3 THEORIES OF THE CONFLICT
This conflict would be improved or ended if, at the time of recruitment, they were more exhaustive in the person's experience or his or her skills and information. Also improve the training given by the restaurant and observe the staff to identify their strong skills and classify them in the corresponding areas.
Similarly, strengthen the value of the Responsibility so that employees are not lacking and encourage them with extra punctuality bonuses.
1.4 CONFLICT PROCESSS
Stage 1 "Potential opposition or incompatibility"
> Communication:
In this conflict there is a great lack of communication that causes the situation.
Stage 2 "Cognition and perzonalization"
>Perceived Conflict: The conflict is already perceived by employees and especially by customers.
Stage 3 "Intentions"
>Collaborate: Extensive collaboration among staff is needed for everyone to do their job and not double.
Stage 4 "Behavior"
>Behavior of the parties: There must be a behavior of responsibility of the worker and also a good communication of the personnel with the superiors.
Stage 5 "Results"
>Higher performance of the restaurant employees group.
REFLECTION
KNOWING THAT IT IS A CONFLICT AND PROBLEM HELPS US BE ABLE TO DIFFER THEM PROPERLY AND NOT MAKE THE MISTAKE OF CONFUSING WAY THAT WE CAN PERSONALLY FIND THE REASON OF THE TYPE THAT IS AND FULLY AND EFFICIENTLY BE SOLVED WITH EASY STAY. HELP OR MORE PERSONALLY HELP ME KNOW THE STAGES OR BETTER SAID THE CONFLICT PROCESS. TO FINALIZE IT IS A PERSONAL HELP AND ALSO WORK, OUR CAREER IS IMMERSE IN CONFLICTS AND PROBLEMS THAT WE MUST SOLVE.
